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Terms of Service

Last updated: April 1, 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of Elevay, a SaaS platform operated by Elevay ("Company", "we", "us", or "our"), a company registered in France, accessible at elevay.dev and related domains.

By creating an account or using Elevay, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Service Description

Elevay is an AI-powered go-to-market (GTM) platform that provides:

  • Customer relationship management (CRM) for contacts, companies, and deals
  • Automated outbound email sequences and deliverability management
  • AI-assisted lead scoring, enrichment, and prioritization
  • Pipeline analytics, deal coaching, and business intelligence
  • Automatic capture and summarization of customer interactions
  • Natural language querying of your sales data

3. Account Registration

You must provide accurate, complete information when creating an account. You are responsible for safeguarding your credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use.

You must be at least 18 years old and have the legal authority to bind the entity on whose behalf you are using the Service.

4. User Obligations

You agree to:

  • Use the Service only for lawful purposes and in compliance with all applicable laws
  • Maintain the accuracy of your account information
  • Obtain all necessary consents before uploading personal data of third parties
  • Comply with all applicable anti-spam and data protection regulations (including GDPR, CAN-SPAM, and CASL) when sending outbound emails
  • Not share your account credentials with unauthorized third parties
  • Comply with our Acceptable Use Policy

5. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. Violations may result in immediate suspension or termination of your account.

6. Payment Terms

Elevay offers subscription-based plans. Payments are processed through Stripe. By subscribing, you agree to:

  • Pay all fees associated with your selected plan
  • Subscriptions renew automatically at the end of each billing period unless cancelled
  • Price changes will be communicated at least 30 days in advance
  • Refunds are available within 14 days of initial purchase if you have not substantially used the Service
  • Failure to pay may result in suspension or termination of your account
  • All prices are exclusive of applicable taxes unless stated otherwise

Free trial periods, if offered, convert to paid subscriptions at the end of the trial unless cancelled before the trial expires.

7. Data Ownership

You own your data. All content, contacts, companies, deals, emails, notes, and other data you upload or create within Elevay ("Customer Data") remains your property. We do not claim any ownership rights over your Customer Data.

You grant us a limited license to process your Customer Data solely for the purpose of providing, maintaining, and improving the Service. This license terminates when you delete your data or close your account.

You may export all your data at any time via the GDPR data export feature or by contacting us at privacy@elevay.dev.

8. AI Usage Disclaimer

Elevay uses artificial intelligence and large language models (LLMs) to provide features such as lead scoring, email generation, deal coaching, data enrichment, and natural language querying.

  • AI-generated content (including email drafts, summaries, and scores) is provided as suggestions and should be reviewed before use
  • We do not guarantee the accuracy, completeness, or suitability of any AI-generated output
  • Your Customer Data may be sent to third-party AI providers (such as Anthropic and OpenAI) for processing; see our Privacy Policy for details
  • You are solely responsible for reviewing and approving any AI-generated content before it is sent to third parties (e.g., outbound emails)
  • AI models may produce inaccurate or biased results; use professional judgment when acting on AI recommendations

9. Intellectual Property

The Service, including its software, design, logos, and documentation, is the intellectual property of Elevay and is protected by applicable intellectual property laws. You may not copy, modify, distribute, reverse-engineer, or create derivative works of the Service.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED
  • WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES
  • OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM
  • WE ARE NOT LIABLE FOR DAMAGES ARISING FROM YOUR USE OF AI-GENERATED CONTENT, THIRD-PARTY INTEGRATIONS, OR EMAIL DELIVERABILITY ISSUES

11. Indemnification

You agree to indemnify and hold harmless Elevay and its officers, directors, employees, and agents from any claims, losses, or damages (including legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights (including anti-spam laws and data protection regulations).

12. Termination

Either party may terminate this agreement at any time:

  • By you: Cancel your subscription and delete your account at any time from your account settings or by contacting us
  • By us: We may suspend or terminate your account if you breach these Terms, the Acceptable Use Policy, or fail to pay subscription fees

Upon termination, you may request an export of your data within 30 days. After 30 days, we may delete all your data in accordance with our data retention policies.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days in advance via email or in-app notification. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of France. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of Paris, France.

Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days.

15. Contact

For questions about these Terms, contact us at:

  • Email: legal@elevay.dev
  • Company: Elevay
  • Country: France